Frequently Asked Questions

We stand behind every product with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange. Products must be at least 50% remaining for herbal supplements and unopened for beauty products. Return shipping is the customer's responsibility unless the item arrived damaged or defective. Refunds are processed within 5-7 business days after we receive the returned item.

Dietary supplements are not subject to FDA approval in the same way prescription drugs are. However, all HealthShopHI supplements are manufactured in FDA-registered, GMP-certified facilities that follow strict quality control protocols. Our products comply with FDA dietary supplement regulations, including proper labeling and Good Manufacturing Practices. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Store all supplements in a cool, dry place away from direct sunlight and moisture. Keep bottles tightly closed and out of reach of children. Most products maintain potency for 2 years when stored properly. Do not refrigerate unless specifically noted on the label. Avoid storing supplements in bathrooms or near stoves where heat and humidity can degrade active compounds.

Many of our supplements can be taken together safely. However, we recommend consulting with a healthcare professional before combining multiple supplements, especially if you take prescription medications, are pregnant, nursing, or have a medical condition. Our customer support team can provide general guidance on product combinations, but personalized medical advice should come from your physician.

Always perform a patch test before using any new skincare product. Apply a small amount to your inner forearm and wait 24 hours to check for irritation. Follow the usage instructions on each product label. Our beauty products are formulated for external use only. Discontinue use if irritation occurs and consult a dermatologist if symptoms persist. Store beauty products in a cool, dry place and use within the period indicated on the packaging after opening.

Many of our herbal supplements are vegan-friendly, using vegetable cellulose capsules and plant-derived ingredients. Our Collagen Beauty Peptides contain bovine collagen and are not vegan. Our Biotin Gummies use pectin instead of gelatin. Ingredient lists on each product page specify animal-derived components. Look for the vegan icon on applicable product pages or contact us for specific dietary requirement information.

Results vary depending on the product and individual. Herbal supplements typically show noticeable benefits within 2-4 weeks of consistent daily use. Beauty products may show initial improvements within 1-2 weeks, with optimal results after 4-8 weeks of regular application. Collagen supplements generally require 8-12 weeks for visible skin, hair, and nail improvements. Consistency is key — we recommend following the suggested usage for at least 30 days before evaluating effectiveness.

We are developing a subscribe-and-save program that will offer 10% off recurring orders with flexible delivery schedules. In the meantime, you can reorder your favorites at any time through our website. Sign up for our newsletter to be notified when subscriptions launch and receive exclusive early-access pricing.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with 256-bit SSL encryption. We do not store your full payment information on our servers. For bulk or wholesale inquiries, please contact us via email for alternative payment arrangements.

Sustainability is central to our sourcing philosophy. We partner with certified organic farms and ethical suppliers who practice regenerative agriculture and fair trade principles. Our packaging uses recyclable materials wherever possible, and we are transitioning to post-consumer recycled content across our product line. We continuously evaluate our supply chain to minimize environmental impact while maintaining the highest ingredient quality.

Herbal supplements can interact with prescription medications. For example, St. John's Wort affects many drugs, and blood-thinning herbs may interact with anticoagulants. Always consult your healthcare provider or pharmacist before starting any supplement if you take prescription medications, have a chronic health condition, are scheduled for surgery, or are pregnant or breastfeeding.

Our customer support team is available via email at hello@healthshophi.com. We respond to all inquiries within 1-2 business days. For order-related questions, please include your order number in your message. You can also use our Contact Us form for general inquiries, product recommendations, and feedback.

Yes, we offer wholesale pricing for qualified retailers, wellness practitioners, and bulk buyers. Minimum order quantities apply. Please email us at hello@healthshophi.com with details about your business and product interests, and our wholesale team will provide a custom quote within 3-5 business days.

HealthShopHI combines the best of nature and science with uncompromising transparency. Every product is third-party tested, USA-manufactured in GMP facilities, and formulated with clinically studied ingredient doses — not pixie-dust amounts. We disclose every ingredient, publish our testing standards, and offer a 30-day satisfaction guarantee. Our dual focus on herbal wellness and natural beauty means you can build a complete inside-out routine from one trusted source.